Login credentials format

Last Updated : Dec 19, 2019 |
Prolog information
Type of credentials
Format of credentials
No passcode required
The agent ID in NNNNN# format.
The # indicates the end of data and triggers registration of the agent with the Call Center Elite. The digits entered as NNNNN are visible to the agent.
Passcode required
The agent ID and passcode in NNNNN*nnnnn# format.
The * separates the agent ID and the passcode. The # indicates the end of data and triggers registration of the agent with Call Center Elite. No double # is required, as the * provides a non-terminating delimiter and makes the # the indicator of the end of data.
The digits entered as NNNNN are visible to the agent. The digits entered as nnnnn are displayed as a string of asterisk symbols (*****) for privacy reasons.