The following command generates debug logs of Device Adapter and Avaya Breeze® platform for the customers. Customers use these debug logs to provide additional information for a support ticket to Avaya.
Log in to the Avaya Breeze® platform server as the sroot user and using EASG authentication.
Run the following command to generate debug logs for Device Adapter and Avaya Breeze® platform:
ADDITIONAL INFORMATION: ada-report
STEP RESULT:
Avaya Breeze® platform saves the debug logs in a zip file which contains the following information:
sar reports
mgmt log which displays CPU snapshot every 30 seconds
Core dumps for Terminal Proxy Server (TPS)
Additional information from /var/log/Avaya/services/DeviceAdapter file
Download the /var/tmp/adareport-<breeze_server>-<date_time>.tgz log archive file from Avaya Breeze® platform server.
