The Call Center Elite user experience of a supervisor calling an agent is different from the CS 1000 user experience.

In the Call Center Elite environment, the supervisor can call a specific agent by using the call appearance and dialing the agent ID. This type of connection is called a Direct Agent Call from the supervisor.

The Busy Indicator key does not support an agent ID as a target. The Busy indication is only available for extensions, trunk groups, hunt groups, or loudspeaker paging zones. However, the user can use the Autodial key and enter the agent ID as an extension for the user experience corresponding to using the Agent key on the CS 1000 to call an agent.

To end the call, the supervisor uses the standard call processing operations, such as going on hook or using the call drop softkey.