Malicious Call Trace activation

Last Updated : Feb 10, 2020 |
Prolog information
Metadata
Keywords:
A user or an agent can use the following options to activate a MCT:
  • mct-act feature key
  • Feature Access Code (FAC) for MCT
MCT can be activated by either the call recipient or another user or attendant, for example in case of a conferencing call.

Call flow of an Emergency (MCT) call

The following is a call flow for MCT activation. The MCT activation call flow is similar to the MCT activation call flow on CS 1000.
  • The agent identifies the call as an emergency call.
  • The agent presses the mct-act key that is labelled as Emergency.
    The associated lamp is currently dark.