Log in and Log out buttons

Last Updated : Sep 23, 2020 |
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When you configure the Log in button for a CC phone, the Log out button is automatically configured for the phone. The Log in and Log out buttons appear as toggle buttons on the phone.
The phone screen displays the Log in button in the following scenarios:
  • When an agent is logged out and trying to login.
  • Avaya Aura® Call Center Elite has rejected the login request.
Note:
If you have not configured a password for the agent, then the agent should not enter * or any password digit after entering the agent ID. As password is not required, Communication Manager does not validate the password and considers the digits after * as a valid password and logs the agent in to the phone.
For information about configuring the agent ID and password, and configuring reason code for agent logout, see the Administering Avaya Aura® Call Center Elite guide.
For a logged in agent, the phone screen displays the Log out button.
In addition, the phone screen displays the Log out button in the following scenarios:
  • Avaya Aura® Call Center Elite has rejected the logout request.
  • An agent is currently on an active call and presses the Log out button. The Device Adapter phone moves to the pending logout state and the agent will be logged out only if the active call is ended.
Depending on the login status of an agent, the Device Adapter phone toggles between the Log in and Log out buttons.