Activating or deactivating Send All Calls or Make Set Busy

Last Updated : Sep 15, 2021 |
Prolog information
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Before you begin
Ensure that the Send All Calls/Make Set Busy button is configured.
  • To activate Send All Calls/Make Set Busy, perform the following:
    1. The lamp or icon associated with the button is dark.
    2. Press the Send All Calls button, typically, labelled to indicate Make Set Busy.
      STEP RESULT:
      The lamp or icon lights, and calls redirect as per the coverage defined.
  • To deactivate Send All Calls/Make Set Busy, perform the following:
    1. The lamp or icon associated with the button is lit.
    2. Press the Send All Calls button, typically, labelled to indicate Make Set Busy.
      STEP RESULT:
      The lamp or icon goes dark, and calls no longer redirect as per the coverage defined, unless the applicable service such as Call Forward on Busy applies (the user is active on a call, and no call appearances are available).
Next steps
For information about the Send All Calls feature, see the Communication Manager documentation.