Transferring a call

Last Updated : Jun 07, 2021 |
Prolog information
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Keywords:
As an agent, you can transfer a call to a supervisor if the caller needs additional consultation.
  1. When on an ACD call, press the Assist key.
    ADDITIONAL INFORMATION:
    The call is put on hold and the call with a supervisor starts.
  2. To transfer the first call to the supervisor, switch back to the ACD call.
    ADDITIONAL INFORMATION:
    The call with the supervisor is put on hold.
  3. Press the call appearance key for the held call with the supervisor.
    ADDITIONAL INFORMATION:
    STEP RESULT:
    Avaya Device Adapter Snap-in transfers the first call to the supervisor.
Related links
Avaya Device Adapter Snap-in user experience