Prerequisites for configuring MDA and Sequential Registration for CTI controlled endpoints

Last Updated : Feb 18, 2020 |
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Depending on the configuration, an endpoint can be used as either a CTI controlled media-only endpoint or a CTI controlled call center endpoint. For more information, see Station compatibility for Sequential Registration of CTI controlled endpoints in a call center environment.
Before you configure MDA or Sequential Registration for CTI controlled endpoints, ensure the following:
  • Configure the endpoint as a CTI controlled endpoint.
    For more information, see Configuring an endpoint as a CTI controlled endpoint.
  • The CTI server is configured. This configuration depends on the CC server type. This configuration is not in scope of discussion in this document.
  • The CTI flags are correctly set on the endpoint.
  • The CTI control is programmed. CTI control programming depends on the type of the CTI controller. For example, Agent Desktop, Equinox, and Workspaces are significantly different. For more information, see the documentation of the respective CTI controller.