The Auto In work mode enables the agent to go back to the ACD available queue as soon as the agent ends the ongoing call.
Log on to System Manager by using administrative credentials.
On the System Manager web console, navigate to Elements Communication Manager Endpoints.
Click Manage Endpoints.
On the Endpoints page, select the CC endpoint for which you want to configure the Auto-in button, and then click Edit.
On the Edit Endpoint page, click the Button Assignment tab.
In the Button Feature field, click auto-in.
In the auto-in Grp field, enter the split group number for ACD.
In the Button Label field corresponding to the button number that you want to configure as an Auto-in button, type a name for the label. For example, Auto-in.
ADDITIONAL INFORMATION:
This label appears on the endpoint.
If you do not specify a label, the default label that appears on the endpoint is Auto-in.
