Configuring call queue status key for a CC phone

Last Updated : Feb 25, 2020 |
Prolog information
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Use this procedure to do the following:
  • Configure the q-calls button for the CC phone.
  • Configure the Queue Parameters for the hunt group.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Endpoints.
  3. Click Manage Endpoints.
  4. On the Endpoints page, select the CC endpoint for which you want to configure the call queue status key, and then click Edit.
  5. Do the following to configure the q-calls button for the endpoint:
    1. On the Edit Endpoint page, click the Button Assignment tab.
    2. In the Button Feature field corresponding to the button number that you want to configure as the q-calls button, click q-calls.
    3. In the corresponding q-calls Grp field, type the skill group number of the queue which is assigned to the agent.
    4. In the Button Label field corresponding to the button number that you want to configure for queue calls information, type a name for the queue calls information button. For example, queue-calls.
      ADDITIONAL INFORMATION:
      This label appears on the endpoint.
      If you do not specify a label, the default label that appears on the endpoint is Queue Stat.
    5. Click Commit to save the changes.
  6. Do the following to configure the Queue Parameters for the assigned queue group:
    1. Navigate to Elements Communication Manager Groups.
    2. Click Hunt Group.
    3. On the Hunt Group page, select the group number for which you want to configure the Queue Parameters.
    4. Click the General Options tab.
    5. In the Queue Parameters, type the appropriate values in the following fields:
      ADDITIONAL INFORMATION:
      • Queue Limit
      • Calls Warning Threshold
      • Time Warning Threshold
    6. Click Commit to save the changes.