Creating a No Hold Conference for UNIStim and digital endpoints

Last Updated : Feb 28, 2020 |
Prolog information
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You can set up a conference call without interrupting the current conversation using the no hold conference feature.
Communication Manager handles all the call operations for no hold conference feature.
Device Adapter does not support merging one conference to another. As an example, if you are already on a conference call using no hold conference feature, you cannot merge and join another meet me conference call.
Before you begin
Ensure that you are on an active call and the administrator has programmed Noholdconf on one of programmable feature keys or on the expansion module.
If you are a call center agent logged in to a CC phone with an incoming call as ACD or a DAC call, then ensure that you are in the manual-in or auto-in mode to answer the incoming call. For a logged out agent the phone operates as a normal Unified Communications (UC) phone, which does not depend on your login status.
  1. Do one of the following:
    • During an active call, press the Noholdconf
      If an extension number is pre-configured for no hold conference, pressing the Noholdconf key dials the pre-configured extension number directly.
    • If the extension number is not pre-configured, do the following:
      • Press the no-hld-cnf key.
      • Dial the required number followed by delimiter #.
        Expiry of the inter-digit timer also indicates that the dialing is complete. The inter-digit timer is five seconds after the last digit was entered.
        Note:
        The destination number can be an extension number or an external number which you can dial using a PSTN trunk. The destination must not be the Vector Directory Number.
        You must not press the following feature keys after pressing the Noholdconf key to dial a number directly. Pressing these keys will abort the No Hold Conference feature:
        • Hotline two-way using an abbreviated dialing list
        • Speed Call
    ADDITIONAL INFORMATION:
    An active call between you and the caller will continue as long as you dial the number of the participant or until the participant for no hold conference answers the call.
    When the destination number answers the call, a three-way conference is established between you, the caller, and the destination number (pre-configured or a new number).
  2. Repeat the previous step to add participants to the existing no hold conference.
    ADDITIONAL INFORMATION:
    You can add maximum of six participants.
Next steps
Press the Release button or place the handset on hook to end the active call.