Prerequisites for Virtual Office

Last Updated : Oct 25, 2019 |
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For VO configuration, you must configure entity links between all Avaya Breeze® platform and Session Managers. You must configure the station to support either or both of the following:
  • VO home phone function
  • VO guest home function
Note:
A station can work as both home phone and a guest phone, but only one function can be active at a time. That is, if a user is using the home phone and walks away, another user can use the phone as a guest phone. Also, a home phone with the virtual soft key that is logged out by a remote user can also use the virtual key to log in as a guest phone.
You must have one or both of the following Class of Service attributes for the Virtual Office feature configuration in the station features list for home and guest phone:
  • VO Login Allowed (VOLA): If VOLA is programmed as a feature on a station, then you can use the station as a home phone as well as other stations can also log in to this station. If VOLA is not programmed, then login to the station from a guest phone is denied. Note that, using VOLA does not mean that the station can be used as a guest phone. If VOLA is not available, then VO Login will be denied.
  • VO User Allowed (VOUA): If VOUA is programmed as a feature on a station, then you can use the station as a guest station only and it cannot use VO credentials to login at any other station. If VOUA is not available, then VO user will be denied.

Prerequisites for making emergency calls from a VO logged out device

  • A VO logged device will not have any assigned user, as another device will be using the user identity. As a result, any VO logged out phone can attempt an emergency call without user authentication.
  • For making emergency calls such as 911,112 and so on without any user authentication, ensure that you have selected the Allow Unauthenticated Emergency Calls check box on Session Manager.
  • For making emergency calls from a VO logged out phone, both TN range for emergency calls from Logged out sets and SIP domain for emergency calls from Logged out sets attributes in Elements Avaya Breeze® Configuration Attributes must be defined in System Manager.
  • Administrators must confirm that the configuration is correct. The correct configuration should allow the logged out phone to make an emergency call to PSAP. This includes at least one successful test call.