MDA support in a Call Center Elite environment depends on the station type:
MDA is supported on a UC phone (CS1K_IP) irrespective of whether the phone is CTI controlled or not.
MDA is not supported on a call center-capable phone (CS1K_IPCC).
Note:
Ensure that you deny MDA for CS1K_IPCC phones by setting Max. Simultaneous Devices to 1.
Sequential Registration support
Both Call Center Elite and Device Adapter support Sequential Registration of CC phones irrespective of whether an agent is logged in or logged out of the phone as a Call Center Elite agent.
Note:
The J-series 3PCC phones do not support the Avaya Aura® SIP messaging that is required for Sequential Registration. If a J-Series 3PCC phone registers to a Device Adapter station definition for Sequential Registration, the buttons do not map correctly. This leads to a major loss of function, especially call center functions. Hence, Avaya recommends that you do not use a J-series 3PCC phone for Sequential Registration.
However, Sequential Registration is supported on a J-Series Avaya Aura® phone.
For the reasons mentioned in the preceding Note, Avaya recommends that you do not use a J-series 3PCC phone for MDA when using a phone as a UC phone in a call center.
