Supervisor calling an agent using Avaya Device Adapter Snap-in

Last Updated : Jan 09, 2020 |
Prolog information
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Before you begin
Ensure the following:
  • You have an available call appearance.
  • If you need the capability of receiving calls while calling an agent, you have at least two available call appearances.
  1. Do one of the following:
    • Log out
    • Put the phone in Aux Work or After Call Work mode
  2. Select an idle call appearance by pressing any idle line appearance key for the station call appearances.
  3. Dial the agent ID by using one of the following:
    • The speed call list
    • The Autodial key
    • The dial pad