The user operation to manage Call Forward All Calls (CFW) on behalf of the boss’s extension might differ depending on the endpoint type.

If the secretary’s phone has a Forward key configured for the secretary, then the user operation might differ for this Forward key and the CFW soft key which is configured to manage CFW on behalf of the boss’s phone.

Depending on the specific station type, the soft keys and button labels may differ between the Forward button that is configured for the secretary’s extension and the Forward button that is configured to manage CFW on behalf of the boss’s extension. This can have an impact on a subset of the other operations.