Troubleshooting system ID mismatch between Avaya Breeze® platform and Communication Manager user profile for UNIStim endpoints

Last Updated : Oct 24, 2019 |
Prolog information
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Condition

UNIStim endpoint registration is rejected and the endpoint displays the following error message: 
Unequipped
A UNIStim endpoint displays only the node ID and Terminal Number (TN), and not the system ID. Hence, the error message that is displayed by the UNIStim endpoint does not indicate the system ID mismatch between the Avaya Breeze® platform attribute and Communication Manager user profile.

Cause

A Communication Manager station representing a Device Adapter UNIStim endpoint associates the station with a unique system ID and TN combination.
A Communication Manager user profile that is administered with the Set Type of CS1k-xxxx has the System ID and Terminal Number fields. These two values form a unique combination at the solution level for every station representing a Device Adapter UNIStim endpoint.
A Device Adapter cluster is administered with a node ID and system ID in the Avaya Breeze® platform attributes. When a Device Adapter UNIStim endpoint tries to register, it submits the node ID and the TN. Device Adapter locates the Communication Manager station that contains the same unique combination of the cluster system ID and the TN value submitted by the endpoint.
If the TN is the same, but the system ID does not match between the Avaya Breeze® platform attribute and Communication Manager user profile, endpoint registration fails and the endpoint displays the following error message: 
Unequipped

Solution

  1. On the Avaya Breeze® platform, examine the DeviceAdapter.log file that is located at the following location for a warning message related to system ID mismatch:/var/log/Avaya/services/DeviceAdapter/DeviceAdapter.log
  2. If there is a mismatch in the system IDs, do any one of the following on System Manager:
    • Do the following to modify the Avaya Breeze® platform System ID attribute to match it with the one that is configured in the Communication Manager user profile:
      1. Click Elements Avaya Breeze® Configuration.
      2. Click Attributes.
      3. Click the Service Clusters tab, select the cluster, and then select the service as DeviceAdapter.
      4. On the Attributes Configuration page, navigate to the IP Telephony Node group.
      5. To override the default value of an attribute, select the Override Default check box corresponding to the attribute.
      6. In the System ID field, in Effective Value, type the system ID.
      7. Click Commit.
    • Do the following to modify the system ID that is configured in the Communication Manager user profile to match it with the one that is configured in the Avaya Breeze® platform System ID attribute:
      1. Click Users User Management.
      2. Click Manage Users.
      3. Select the check box corresponding to the user, and then click Edit.
      4. Click the Communication Profile tab.
      5. In Profiles, enable CM Endpoint Profile.
      6. In the System ID field, modify the system ID.
      7. Click Commit.