Avaya Aura® Call Center Elite features not requiring user actions

Last Updated : Feb 19, 2020 |
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Several Avaya Aura® Call Center Elite features do not require the agent interaction. They are not visible to the agent, and Avaya Aura® Call Center Elite operates them independently, using Device Adapter and phones as an ecosystem.
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VDN return destinationAvaya Aura Call Center Elite report managementCall recording on Device Adapter phonesInterflow, Night Service, Intraflow, and Overflow