If the call an agent receives has UUI associated with it, the UUI Info feature key in the Feature menu is lit.

When an agent presses the UUI Info key, the phone displays the UUI details on the Agent Information line, with the UUI icon before the call information. An agent can view multiple lines of data by pressing the Next soft key.

When the phone screen displays the collected digits, the UUI information replaces them for a short period of time.