Avaya Aura® Call Center Elite and SIP devices provide an on-demand call recording feature, which Device Adapter does not support. Administrator can configure Avaya Aura® Call Center Elite to record all calls or specific calls before they are assigned to a Device Adapter phone. In this case, the phone provides media for the call, but does not manage call recording.
On Device Adapter phones, call recording can be triggered by the following:
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Avaya Aura® Call Center Elite directly
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Another phone, when a SIP call is directed to Avaya Aura® Call Center Elite
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An agent, before transferring the call to Avaya Aura® Call Center Elite
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A CTI controller application on an agent desktop
For more details about configuration, see the documentation for your call recording device.
