Avaya Device Adapter Snap-in Overview

Last Updated : Feb 03, 2021 |
Avaya Device Adapter Snap-in is an Avaya Breeze® platform snap-in that acts as a protocol converter between UNIStim IP, digital, and analog devices and an Avaya Aura® solution. The Avaya Aura® solution services devices by converting the proprietary signaling to Avaya SIP.
Device Adapter enables deployed UNIStim IP, digital, and analog devices to be reused in an Avaya Aura® solution. It is a modular, reusable solution that enables Unified Networks IP Stimulus (UNIStim) IP, digital, and analog phones that are used as Unified Communications (UC) phones and that work with Avaya Communication Server 1000 (CS 1000) to migrate to Avaya Aura® without significant investment on the existing infrastructure. Device Adapter offers a feasible solution to CS 1000 customers to take advantage of Avaya Aura® features while minimizing expenses on the cables and hardware.
Device Adapter is deployed on the Avaya Breeze® platform. A Device Adapter node runs on an Avaya Breeze® platform cluster that can have one or more Avaya Breeze® platform servers. A standard deployment solution has one or more Avaya Breeze® platform clusters. Implementing Device Adapter does not introduce any new hardware. Device Adapter works as a part of the Avaya Breeze® platform solution.
In this deployment, phone sets are connected to Device Adapter by replacing CS 1000. For SIP signaling and terminal registration of phone sets, Device Adapter is connected to Avaya Aura® Session Manager. Session Manager communicates with Avaya Aura® Communication Manager to provide call-related services to the terminals. Device Adapter communicates with Avaya Aura® System Manager for management operations as available in a typical Avaya Aura® deployment.
To support analog and digital/TDM set migration, Media Gateway Controllers (MGC) or Media Gateway Extended Peripheral Equipment Controllers (MG-XPEC) must be in place to drive the Digital/Analog Line Cards. Only Intelligent Peripheral Equipment (IPE) Digital/Analog Line cards are supported.

Device Adapter support in an Avaya Aura® Call Center Elite environment

Device Adapter Release 8.1.2 supports migration of call center (CC) endpoints that are used in an Avaya Aura® Call Center Elite environment and that work with a CS 1000 environment to Avaya Aura®. Device Adapter retains the Call Center Elite functions on these endpoints and provides a near CS 1000 user experience to the call center agents and supervisors.
Device Adapter supports only 1140e (1140) IP phone and i2050 (2050) soft phone in a call center environment.
Customers can use these phones either as Unified Communications (UC) or Call Center (CC) phones in their call center environment. When a call center agent or supervisor logs in to the phone, the phone operates as a CC phone and provides the call center features. Otherwise, it operates as a UC phone. Customers can also use these phones exclusively as UC phones in their call center environment.
Device Adapter for call center does not support any services that are not supported by a 96x1 SIPCC endpoint.