Forward button for call forwarding all calls does not appear on the UNIStim or M3900 series digital desk phone

Last Updated : Feb 19, 2020 |
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Condition

The Forward button that is used to Call Forward All Calls (CFW) does not appear on the UNIStim or M3900 series digital desk phone even after an administrator has configured button number 19 as the call-fwd button for the user’s endpoint in System Manager.
In System Manager, button number 19 is reserved for configuring a call-fwd button for the user’s endpoint. The default label that appears on the endpoint for this button is Forward. A user can use this Forward button to CFW all inbound calls on the user’s extension to another extension.

Cause

An administrator has specified an extension number in the Extension field corresponding to the call-fwd button on button number 19.
Ensure that the Extension field corresponding to this call-fwd button is blank. If you specify an extension number in this Extension field, the Forward button does not appear on the endpoint.

Solution

  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to ElementsCommunication ManagerEndpoints.
  3. Click Manage Endpoints.
  4. On the Endpoints page, select the endpoint, and then click Edit.
  5. On the Edit Endpoint page, click the Button Assignment tab.
  6. Depending on the endpoint type, click the Feature Buttons or Button Modules pages tab.
  7. In button number 19, delete the extension number in the Extension field corresponding to call-fwd button.
  8. Click Commit.
Related links
Configuring an endpoint for Busy Indicator and call forwarding on behalf of another user station