CS 1000 endpoint user experience
Private Line Service feature reserves PSTN trunks for making and answering calls on specific endpoints.
These endpoints are provisioned with the Private Line key associated with one specific trunk. You cannot access other trunks in the trunk route using the Private Line key.
The PSTN trunk uses the bi-directional line appearance of a specific DN which means that PVR and PVN private line keys uses the reserved PSTN trunk for both incoming and outgoing calls.
In most cases, only a single user will have the DN assigned to the private line key. However, the key may be shared in some cases. As an example, a manager and an executive assistant may share the same private line key.
Using the private line key, a user can directly make outgoing calls to the public network without dialing any route access code, or without using Electronic Switched Networking (ESN) dialing. When the CS 1000 user presses this button, the reserved PSTN trunk is automatically connected to the endpoint and the user receives the dial tone. After hearing the dial tone, the user can dial the required digits of the called party. The caller ID for the outgoing caller ID will be the prime DN that is key 0 in this case.
Note:
Users should not make internal calls with the private line key. If a user dials an internal number using the private line key, the PVR or PVN key creates a connection with PSTN and a loop with CS 1000, which will use two trunks for an internal call.
CS 1000 routes the incoming calls on the reserved trunks by routing the call to the directory number assigned to the private key. The directory number can be a single appearance or a multiple appearance number. If MCA is enabled on the private key then all parties sharing the private trunk will have separate private line keys to answer the incoming call but bridging into the call will not be allowed.
Device Adapter endpoint user experience
Hotline two-way feature allows an administrator to program a number as an autodial number for a Device Adapter endpoint. The autodial number must be the TAC to reserve the trunk and make an outgoing call. The administrator or the user can change the label to PVR or PVN for the private line service feature or program the label to show the bridged appearance used for the hotline number for the private line service feature.
As an example, if a PSTN user calls 1-303-555-1212 to call the private line internal number 1212, the button may be programmed to display 1212 or 5551212, which works similar to CS 1000 user experience functionality.
A Device Adapter endpoint user answers the incoming calls by pressing the flashing bridged appearances. Bridged appearances in the Private Line Service feature must be in the SCA mode.
