Configuring interruptible auxiliary threshold and interruptible auxiliary deactivation threshold

Last Updated : Feb 26, 2020 |
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The threshold can be set to one of the following:
  • Number of calls waiting to be served
  • Age of the oldest call in the queue
  • A service level target
The deactivation threshold is set to coordinate with the activation threshold.
For example, if the notification is set as calls-warning-threshold, a value from 0 to 998 is assigned, and when the total queued calls drops below this value, the interruptible notifications clear. The deactivation threshold must be less than the activation threshold.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Groups.
  3. Click Hunt Group.
  4. On the Hunt Group page, select the group number for which you want to configure the Interruptible Aux parameters, and then click Edit.
  5. Click the Interruptible Aux & RONA Parameters (R) tab.
  6. In the Interruptible Aux Threshold field, select one of the following:
    • calls-warning-threshold: Use this option to enable the Interruptible Aux feature when the service level drops below the administered percentage of calls within the specified period.
      You can configure the calls-warning-threshold value by clicking the General Options (O) tab.
    • service-level-target: Use this option to enable the Interruptible Aux feature when the number of calls in the queue for a hunt group exceeds the specified number of calls.
      You can configure the service-level-target value by clicking the ACD Parameters (A) tab.
    • time-warning-threshold: Use this option to enable the Interruptible Aux feature when the oldest call in the queue is waiting for longer than the specified number of seconds.
      You can configure the time-warning-threshold value by clicking the General Options (O) tab.
    • none: Use this option if you do not want to administer the Interruptible Aux feature.
  7. In the Interruptible Aux Deactivation Threshold field, enter one of the following:
    • If you set the value of the Interruptible Aux threshold field to calls-warning-threshold, the valid entries for the Interruptible Aux Deactivation Threshold field are from 0 to 999.
    • If you set the value of the Interruptible Aux threshold field to service-level-target, the valid entries for the Interruptible Aux Deactivation Threshold field are from 0 to 100.
    • If you set the value of the Interruptible Aux threshold field to time-warning-threshold, the valid entries for the Interruptible Aux Deactivation Threshold field are from 0 to 999 in seconds.
    • If you set the value of the Interruptible Aux threshold field to none, the system does not display the Interruptible Aux Deactivation Threshold field.
  8. Click Commit.