Avaya Device Adapter Snap-in Reference

Transferring a call by conference to a supervisor using the Transfer key

Last Updated : Jan 14, 2020 |

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You can transfer a call to a supervisor by making a conference call with them using with the Transfer key.

During a consultation call, make a call to your supervisor.
STEP RESULT:
The first call is put on hold.
Resume the previous call.
STEP RESULT:
The call with the supervisor is put on hold.
Press the Transfer soft key.
STEP RESULT:
You leave the conference call. The call between the caller and supervisor continues.

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