Use this procedure to configure Sequential Registration for CTI controlled endpoints that can be used as CC endpoints. In an event when connection to the CTI application is lost, an agent can log in to the phone and use the phone to perform call center-specific operations.
Log on to System Manager by using the appropriate administrative credentials.
Click UsersUser ManagementManage Users.
Select the user, and then click Edit.
On the User Profile: Edit: <user name> page, on the Communication Profile tab, click Session Manager Profile.
In the SIP Registration area, in the Max. Simultaneous Devices field, type 1.
Clear the Block New Registration When Maximum Registrations Active check box to allow Session Manager to accept new registration request.
ADDITIONAL INFORMATION:
Selecting the Block New Registration When Maximum Registrations Active check box causes a delay in fail over in the event of a network failure.
