Element Manager pages are blank

Last Updated : Mar 01, 2019 |
Prolog information
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Condition

The Element Manager pages on System ManagerElements Device Adapter are blank.

Solution

  1. Examine the Device Adapter IU installation logs on System Manager:
    ADDITIONAL INFORMATION:
    /opt/Avaya/install_logs/ADA_patch_log_*.txt
  2. Run the following command to verify that the correct System Manager patch is installed:
    ADDITIONAL INFORMATION:
    > swversion | tail -20
  3. Run the following command to verify that System Manager IU is installed:
    ADDITIONAL INFORMATION:
    > ls /opt/Avaya/JBoss/wildfly-10.1.0.Final/avmgmt/deployments/cs1kmgw.ear*
    The preceding command displays two files: cs1kmgw.ear and cs1kmgw.ear.deployed.
    If the preceding command displays the cs1kmgw.ear.failed file instead of cs1kmgw.ear.deployed file, System Manager IU deployment has failed.
    The cs1kmgw.ear.failed file contains the reason for the deployment failure.
  4. Examine the following log files on System Manager:
    ADDITIONAL INFORMATION:
    /var/log/Avaya/jboss/log/server.log
    /var/log/Avaya/jboss/log/quantum.log