CS 1000 phones do not support the full UUI functionality. However, phones can display some UUI data for other features. An agent can view some information using the desktop application and the auxiliary processor which is used to drive the application, and not using the phone.
ASAI UUI data component
CS 1000 equivalent functionality
UCID
CS 1000 phones support a Call ID package, similar to providing a UCID. This provides a network-unique identifier for the call.
However, other services, such as enhanced Malicious Call Trace, networked 9-1-1 centers, and enhanced name display, use the Call ID as an additional function. The phone does not display the ID to the agent, although it is logged as a part of the MCT handling and can change other UUI data.
The number of seconds the call waited in the queue
The phone uses the time during which a call was in the queue for displaying the time of the earliest ACD call. This value is also used by auxiliary processors. CS 1000 phones do not display the time a call has been in the queue. An agent can view it in the agent desktop application using the auxiliary processor module link.
Information provided by the caller
User information, such as the ISDN UUI, is received by CS 1000 making it potentially available for display.
CS 1000 phones do not display UUI details provided from the caller but an agent can view some parts in the agent desktop application.
VDN name
The ACD queue name is not displayed for an CS 1000 agent unless the caller does not provide a name.
Collected digits
The phone displays the collected digits, but not in the UUI.
