Entering Call Work Codes feature

Last Updated : Feb 18, 2020 |
Prolog information
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You can enter Call Work Codes during an ACD or DAC call to record call related activities. You can enter a CWC several times if the activity changes.
  1. On the phone, go to the Feature List menu
  2. Press the Call Work Code feature key.
    STEP RESULT:
    The icon or key LED lights.
  3. Enter the required Call Work Code.
  4. Press one of the following:
    • Enter
    • OK
    • #
    STEP RESULT:
    The phone sends the activity record to the server.
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