Avaya Device Adapter Snap-in user experience

Last Updated : Feb 19, 2020 |
Prolog information
Metadata
Keywords:
Avaya Device Adapter Snap-in phones display the user-to-user information provided by Call Center Elite.
  • The VDN name is already provided if a name was programmed for the VDN.
  • The collected digits are already provided if the agent entered the digits.
An agent can view the UUI details while on active call. If an agent presses the UUI Info key in an idle state, the phone briefly displays UUI Unavailable.
When an agent presses the UUI Info key during a call, the phone displays the following:
  • If no UUI details are available, the phone displays the UUI Unavailable message for 5 seconds.
  • If only the VDN name and collected digits are available, the phone displays the UUI Unavailable message for 5 seconds.
  • Otherwise, the three display lines show the UUI data.
Some components might not be present. The UUI can contain any or all of the following five components:
  • UCID
  • The number of seconds the call waited in the queue
  • Information provided by the caller
  • VDN name
  • Collected digits
Avaya Device Adapter Snap-in phones display the data on three lines, each 24 characters wide, with text headers to differentiate between sections.
The phone displays the UUI details on three lines containing 22 characters. The display provides 24 characters, but whenever the media is encrypted, the screen displays a two-character Media Access Locked icon, leaving only 22 characters for the UUI.
The phone displays the information provided to the agent in one or more of the following sections:
UUI details
Header
Data format
Examples
Time in VDN before displaying the call to the agent
InVDNTime
1 to 4 digits indicating the time in VDN. The value is 1 through 9999 seconds.
InVDNTime:7___
InVDNTime:255_
UCID
UCID
20 UCID digits, typically displayed on 2 lines
UCID:12345678901234567
890
InVDNTime255_  UCID:12
345678901234567890
ASAI UUI
ASAI
Up to 96 ASCII characters, typically displayed on 2 or more screens.
1234567890123456789012
The first screen displays:
ASAI:First=Fred;Second
=Doe;Simulated=yes;Lon
g=yes;NeedToInterpret=
The second screen displays:
probably;DigitData=121
7654883285525
The first screen displays:
InVDNTime255_  UCID:12
345678901234567890
ASAI:First=Fred;Second
The second screen displays:
=Doe;Simulated=yes;Lon
g=yes;NeedToInterpret=
probably;DigitData=121
The third screen displays:
7654883285525
Related links
User-to-user information
Viewing UUI details