Context-sensitive soft keys for voice mail on Device Adapter endpoints

Last Updated : Feb 24, 2020 |
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You can use System Manager to configure context-sensitive soft keys for voice mail on UNIStim IP desk phones and 3900 series digital desk phones. Context-sensitive soft keys for voice mail are supported only on phones which support context-sensitive soft keys.
Users can use these context-sensitive soft keys on their phones to perform various operations, such as play, reply, and delete voice mail, on their voice mail messages.
The following list provides information about whether these phones support context-sensitive soft keys:
  • CS 1000 CS1K-1col and CS1K-2col digital phones do not support context-sensitive soft keys.
  • A subset of the 39xx phones supports context-sensitive soft keys.
    • M3901 digital phone does not support soft keys.
    • M3902 supports programmable soft keys, but these soft keys are not context-sensitive.
    • M3903, M3904, and M3905 phones support context-sensitive soft keys.
  • Most of the lower-end UNIStim IP desk phones support programmable soft keys, but only few of these phones support context-sensitive soft keys.
    • UNIStim i2001 and i2002 desk phones support programmable soft keys, but these soft keys are not context-sensitive. UNIStim IP desk phones display only those soft keys that are relevant to the current context. You can press the More key to view all soft keys.
      However, configuration on the call server overrides which soft keys are displayed on these phones.
    • The UNIStim 1120 phone supports programmable soft keys that are context-sensitive.
You can use the Voicemail Telephony User Interface attribute on System Manager to specify the Voicemail Telephony User Interface system that the customer uses.
Device Adapter supports the following Voicemail Telephony User Interface systems:
  • Avaya Aura Messaging
  • CallPilot
  • Custom
Voicemail Telephony User Interface systems use dialing sequence to determine the action that the voice mail system must perform on a specific key press. For example, pressing Play plays the voice mail message.
Each Voicemail Telephony User Interface system has its own default dialing sequence for voice mail operations, such as play message, delete message, and call sender, during an active voice mail call. You can use System Manager to specify custom values for these dialing sequence attributes.
The valid value for a dialing sequence can contain digits 0 through 9 and can include special characters * and #. For example, *5343#. The maximum length of a dialing sequence is 32 characters.
Device Adapter passes these attribute values to the TPS component by using the config.ini file, which is available at /opt/Avaya/da/shared/config/.
For example, you set the Custom dialing sequence: Play attribute to 3. When a user presses the Play soft key on the phone, Device Adapter uses the TPS service to pass the value 3 to the voice mail system, which in turn plays the voice mail message.
Note:
After you modify the Voicemail attributes, you must stop and start Device Adapter for the changes to take effect. Avaya recommends that you stop and start Device Adapter during the maintenance window to minimize the impact on endpoint registration and call handling.
You can also use the Voicemail Telephony User Interface attribute to enable or disable the display of context-sensitive soft keys for voice mail on the phones. By default, context-sensitive soft keys for voice mail is enabled.
You can use the context-sensitive soft keys for voice mail on these phones only for outgoing calls to the voice mail system and only when you are logged in to the voice mail box.
If you disable the Voicemail Telephony User Interface attribute, then the voice mail context-sensitive soft keys are not displayed on the phone. Instead, the phone displays the usual soft keys, such as Conf and Trans, while it is connected to the voice mail service.
The following table provides information about the context-sensitive soft keys for voice mail that are displayed on the phone. A user can press the More key to navigate to the next display. For example, if a user is on the Page 1 display, the user can press More to navigate to the Page 2 display.
Page
First soft key
Second soft key
Third soft key
Fourth soft key
1
Play
Delete
Call
More
2
Stop
Conf
Reply
More
3
Comp
Forward
Bye
More
Note:
Context-sensitive soft keys for voice mail on Taurus M39xx series digital phones are displayed only if you select CallPilot Default as the Voicemail Telephony User Interface system.
If you select any other Voicemail Telephony User Interface system for the M39xx series digital phones, the context-sensitive soft keys for voice mail are displayed incorrectly these phones.
The display of the context-sensitive soft keys for voice mail is different on the Taurus M39xx series digital phones as compared to other phones.
The following table provides information about the context-sensitive soft keys for voice mail that are displayed on the Taurus M39xx series digital phones:
Page
First soft key
Second soft key
Third soft key
Fourth soft key
1
Play
Stop
Last
More
2
Next
Delete
Skip >
More
3
Skip <
Quit
Not applicable
More