Log on to System Manager by using administrative credentials.
Navigate to Elements Communication Manager Groups.
Click Hunt Group.
On the Hunt Group page, in the Select device(s) from Communication Manager List area, select the Communication Manager instance.
In the Hunt Group List area, click the check box corresponding to the hunt group for which you want to configure multiple call handling, and then click Edit.
On the Edit Hunt Group page, click the ACD Parameters (A) tab.
In the Multiple Call Handling field, click the multiple call handling type for the users within the hunt group.
