No Hold Conference

Last Updated : Feb 19, 2020 |
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  • CS 1000 endpoint user experience
    CS 1000 supports a conference soft key for UNIStim, 39XX and digital 200X endpoints. The conference key on UNIStim and 39XX endpoints is a fixed key whereas on digital 200X endpoints, the key is not fixed and you can configure it as required.
    CS 1000 does not support the no hold conference feature on analog endpoints because the no hold conference feature requires a feature key to perform the feature operation.
    No Hold Conference allows you to establish a conference call without placing the current caller on hold. No hold conference feature continue the active call as long as you dial you dial an extension number of the participant or until the participant for no hold conference answers the call. You cannot use ring back feature with the no hold conference feature.
    CS 1000 supports following variants of No Hold Conference feature:
    • Basic No Hold Conference
      The following is the user procedure for the basic no hold conference feature:
      1. During an active call, the user presses the NoHoldConf key.
        The NoHoldConf feature key icon is lit, which shows that the feature is active.
      2. The user dials the required extension number followed by #.
        If the administrator has pre-configured the extension number, then pressing the NoHoldConf key will establish the conference directly.
      3. Depending on the state of the endpoint, the NoHoldConf key shows the following status:
        • Flashing lamp (60 ipm): Indicates that the destination extension is ringing.
        • Fast Flashing lamp (120 ipm): Indicates a failed attempt for establishing conference using no hold conference.
        • Dark lamp: Indicates a successful or terminated no hold conference attempt.
      4. If the call is not answered, a user can end the outgoing call by pressing the call appearance DN key.
    • No Hold Conference with Autodial: The administrator programs a Conference Autodial (CA) button which combines the NHC feature with the autodial feature programmed with an auto dial number.
      The following is the user procedure for no hold conference with the autodial feature:
      1. During an active call, the user presses the CA key.
        The CA feature key icon is lit, which shows that the feature is active.
      2. Depending on the state of the endpoint, the CA key shows the following status:
        • Flashing lamp (60 ipm): Indicates that the destination extension is ringing.
        • Fast Flashing lamp (120 ipm): Indicates a failed attempt for establishing conference using autodial feature.
        • Dark lamp: Indicates a successful or terminated conference autodial attempt.
      3. If the call is not answered, a user can end the outgoing call by pressing the call appearance DN key.
    • No Hold Conference with Speed dial: The administrator programs a Conference-Speed Call (CS) button which combines the NHC feature with the speed dial feature programmed with the speed call list.
      The following is the user procedure for No Hold Conference with Speed dial:
      1. During an active call, the user presses the CS key.
        The CS feature key icon is lit, which shows that the feature is active.
      2. The user enters the index of the desired entry.
      3. Depending on the state of the endpoint, the CS key shows the following status:
        • Flashing lamp (60 ipm): Indicates that the destination extension is ringing.
        • Fast Flashing lamp (120 ipm): Indicates a failed attempt for establishing conference using speed dial feature.
        • Dark lamp: Indicates a successful or terminated conference speed call feature.
      4. If the call is not answered, a user can end the outgoing call by pressing the call appearance DN key.
    • No Hold Conference hotline: The administrator programs a Conference Hotline (CH) button which combines the NHC feature with the hotline one-way feature programmed with a destination number.
      The following is the user procedure for No Hold Conference with hotline one-way feature:
      1. During an active call, the user presses the CH key.
        The CH feature key icon is lit, which shows that the feature is active.
      2. Depending on the state of the endpoint, the CH key shows the following status:
        • Flashing lamp (60 ipm): Indicates that the destination extension is ringing.
        • Fast Flashing lamp (120 ipm): Indicates a failed attempt for establishing conference using hotline one-way feature.
        • Dark lamp: Indicates a successful or terminated conference hotline feature.
      3. If the call is not answered, a user can end the outgoing call by pressing the call appearance DN key.
    The phone screen displays the number of participants in the conference by displaying the number with the feature label. As an example, if the phone screen displays CONFERENCE 3 this means the conference has total three participants which includes the user and other two participants.
  • Communication Manager endpoint user experience
    Communication Manager supports the no hold conference feature with the help of no-hld-cnf feature key. The same button is used in Device Adapter endpoints.
  • Device Adapter endpoint user experience
    Device Adapter supports the no hold conference for UNIStim and Digital endpoints. The administrator programs a feature key for the no hold conference on one of the feature keys or on the key expansion module.
    Device Adapter supports only the basic no hold conference and the conference auto dial feature, the user procedure remains the same. Conference with speed dial list and hotline are not supported on Device Adapter.