Administering make set busy

Last Updated : Jul 01, 2021 |
Prolog information
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The Communication Manager analog to Make Set Busy is the Send All Calls key. Calls immediately go to Coverage when you press this key. To allow a user to use the Send All Calls key as Make Set Busy, the administrator must ensure the Coverage script has the same criteria for Send All Calls and Make Set Busy.
Coverage criteria for bridged call appearances are based entirely on the criteria of the primary extension that is associated with the bridged call appearance. If a telephone user activates Send All Calls on the primary extension, incoming calls still ring bridged call appearances of that extension, provided a simulated bridged appearance of the call is maintained at the primary extension.
For information about configuring Coverage and Send All Calls, see Avaya Aura® Communication Manager Feature Description and Implementation.
The administrator will follow the procedure below:
  1. Extract the user busy handling for the CS 1000 user, to determine the coverage requirement.
    1. Does the call redirect to voice mail?
      ADDITIONAL INFORMATION:
      This is the most frequently used case.
    2. Does the call redirect to another user?
      ADDITIONAL INFORMATION:
      This is used frequently for users in a support group; typically, they redirect to a group hunt list.
    3. Is a secondary call forward used?
      ADDITIONAL INFORMATION:
      This is uncommon, and usually means the call forwarded to another user, and if the user was unavailable, the call went to voice mail.
    4. Does the call provide busy treatment?
      ADDITIONAL INFORMATION:
      No.
  2. On Communication Manager or System Manager, determine whether a new coverage path definition is needed.
    1. If an existing path suffices, reuse that path.
    2. Otherwise, the coverage path is defined.
  3. On Communication Manager or System Manager, the Send All Calls button is defined for the station, providing the link allowing the user to trigger coverage for all incoming calls.
    ADDITIONAL INFORMATION:
    The administrator has the option to provide a custom label and will typically label the button as “MakeSetBsy”, the label on a 3903 or 3904 endpoint.