The VDN Return Destination features place calls back in a processing queue after all call participants, except the caller, drop the call. The use of VDN Return Destination depends on the call center configuration.

This service is programmed in Avaya Aura® Call Center Elite and Communication Manager. You can use the data collected by this service in user experience surveys.

For more information about the VDN Return Destination features, see Avaya Aura® Call Center Elite Feature Reference.