Remote call forward handling on a destination number where CFW is enabled

Last Updated : Sep 09, 2019 |
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Ensure that Chained Call Forwarding is enabled on Communication Manager.
Call forward on an extension can interact with remote CFW in the following ways:
  • If a Phone A initiates CFW to phone B, and phone B is remotely CFW to phone C, then inbound calls on phone A are forwarded to phone C.
  • If phone A is remotely CFW to phone B, and phone B initiates CFW to phone C, then inbound calls on phone A are forwarded to phone C.
  • If a user locally initiates CFW, a remote CFW overrides the local CFW.
Related links
Enabling remote call forwarding