Configuring Manual-in button for an agent

Last Updated : Feb 26, 2020 |
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The Manual-in work mode requires the agent to press the Manual-in button after ending each call in order to make the agent available to service the ACD queue.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Endpoints.
  3. Click Manage Endpoints.
  4. On the Endpoints page, select the CC endpoint for which you want to configure the Manual-in button, and then click Edit.
  5. On the Edit Endpoint page, click the Button Assignment tab.
    1. In the Button Feature field, click manual-in.
    2. In the manual-in Grp field, enter the split group number for ACD.
    3. In the Button Label field corresponding to the button number that you want to configure as a Manual-in button, type a name for the label. For example, Manual-in.
      ADDITIONAL INFORMATION:
      This label appears on the endpoint.
      If you do not specify a label, the default label that appears on the endpoint is Manual-in.
  6. Click Commit to save the changes.