Configuring Add/Remove skill button to manage skill set of an agent

Last Updated : Feb 26, 2020 |
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  1. Log on to System Manager by using administrative credentials.
  2. Do the following to enable Add/Remove Agent Skills? field for changing the skill set for an agent:
    1. Navigate to Elements Communication Manager System.
    2. Click Class of Restriction.
    3. On the Class of Restriction (COR) page, click the COR number that you want to modify, and then click Edit.
    4. Navigate to the page that contains the Add/Remove Agent Skills? and set it to y(es).
    5. Click Enter to save the changes.
  3. Navigate to Elements Communication Manager Endpoints.
  4. Click Manage Endpoints.
  5. On the Endpoints page, select the CC endpoint for which you want to configure the Add/Remove button, and then click Edit.
  6. Do the following to configure the add-rem-sk button:
    1. On the Edit Endpoint page, click the Button Assignment tab.
    2. In the Button Feature field corresponding to the button number that you want to configure for changing the agent’s skill set, click add-rem-sk.
    3. In the Button Label field corresponding to the button number that you want to configure for adding or removing skill set of an agent, type a name for the skill set button. For example, add_rem_ss.
      ADDITIONAL INFORMATION:
      This label appears on the phone.
      If you do not specify a label, the default label that appears on the phone is Chng Skill.
    4. Click Commit to save the changes.