CS 1000 endpoint user experience

CS 1000 calls the configured Call Pilot number when the UNIStim user presses the fixed Inbox button. TPS establishes a specific soft key layout when a call made from the Inbox key is answered. Pressing these soft keys results in the sending of RFC2833 digit events.

Digital endpoints have a similar experience, except that many station types do not have soft keys, relying on a programmable key for this role.

Analog endpoints are also provided voice mail, but no visible indication is typically provided. Instead, audio information is used, and the user has to dial directly into the voice mail server to receive the voice mail.

When a call is placed to the CS 1000 endpoint, the user may be busy or fail to reply. If the endpoint was configured with a redirection destination for these scenarios and the destination was voice mail, the call redirects to voice mail and the caller can leave a message.

When a message is left, Call Pilot turns on the Message Waiting Indicator lamp or icon. For endpoints without a lamp or icon, CS 1000 provides an audible tone indicating that an unheard voice mail message exists, which is presented as soon as the user goes off hook. The user can carry on with whatever operation the user intends or can go to voice mail and retrieve the message.

Device Adapter endpoint user experience

All endpoints supported by Device Adapter have a similar voice mail / inbox experience. All UNIStim and correctly programmed digital endpoints have an indicator light that is lit when a message is waiting. A button is also provided to access waiting messages. Pressing the button places a call to the voice mail number as configured in Communication Manager or Session Manager. This button may be labeled Voicemail, Inbox, or MWI depending on the endpoint.

Analog endpoints and any digital endpoint without a lamp rely on the audible indication when the user goes off-hook or seizes a line appearance. The indicator tone may differ based on the configuration, voice mail server, and so on.

The telephony user interface of the voice mail system must be configured to correspond to the Call Pilot pattern if the experience is to remain relatively unchanged. The telephony user interface menu setup is outside the scope of this document, and can be modified on each voice mail system.

For more information about configuring and administering the applicable voice mail system, see the appropriate documentation.