Avaya Aura® Call Center Elite legacy SIP phone agents can do the following:
Put a call on hold or resume a call, including an ACD or DAC call.
Transfer a call, including transfer to a supervisor or to another VDN.
Make a conference call with one or more parties, including a supervisor.
Forward a call or provide coverage for calls to the phone extension
Avaya Aura® Call Center Elite legacy SIP phone agents cannot do the following:
Forward or provide coverage for ACD or DAC calls unconditionally.
Forward or provide coverage for ACD or DAC calls when the called party is busy or does not answer.
Advanced call operations on Avaya Aura® Call Center Elite legacy SIP phones are basically identical to non-call center equivalent functionalities. However, transferring a call for a legacy SIP device differs from the CS 1000 feature.
