You can set the default work mode that the agent must be placed in after the agent logs in to the phone as a Call Center Elite agent.

For example, you might want the agent to be placed in the Auto-in work mode as soon as the agent logs in. The Auto-in work mode automatically makes an agent available to receive incoming call center calls.

If you do not set a default work mode, Call Center Elite uses the Aux work mode as the default work mode upon agent login.

For information about setting the default work mode upon agent log in, see the Administering Avaya Aura® Call Center Elite guide.