The no hold conference feature allows an agent to set up a conference call without interrupting the current conversation.
For example, if an agent presses the no hold conference feature button and then dials an extension the participant that answers the call joins the no hold conference.
Log on to System Manager by using administrative credentials.
On the System Manager web console, navigate to Elements Communication Manager Endpoints.
Click Manage Endpoints.
On the Endpoints page, select the UC endpoint for which you want to configure the no hold conference feature, and then click Edit.
On the Edit Endpoint page, click the Button Assignment tab.
In another Button Feature field, click no-hld-cnf.
In the Button Label field corresponding to the button number that you want to configure as a no hold conference, type a name for the no hold conference button label. For example, No_hld_cnf.
ADDITIONAL INFORMATION:
This label appears on the endpoint.
If you do not specify a label, the default label that appears on the endpoint is Noholdconf.
ADDITIONAL INFORMATION:
If the destination is not pre-configured, an agent can dial the required destination number to add as a participant in no hold conference during an active call.
