CS 1000 FFC and Communication Manager FAC mapping

Last Updated : Sep 23, 2020 |
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This section provides a list of CS 1000 FFCs and the closest matches in Communication Manager FACs.
The following conditions do not indicate the absence of a service. The service can be available by using a feature key.
  • A CS 1000 service uses an FFC, but a corresponding Communication Manager service is not supported by using an FAC.
  • An Avaya Aura® service uses an FAC, but a corresponding CS 1000 service is not supported by using an FFC.
All features available on both CS 1000 and Communication Manager may not be listed in this section because of the following reasons:
  • The service may differ significantly in user experience and may not map cleanly. For example, there may be a different number of required FACs versus FFCs, the feature is available but is invoked differently, or the feature has different confirmation responses.
  • The service does not have a close enough match.
Analog station autodial is currently not supported on Device Adapter. Therefore, FFCs and FACs are not required for analog stations.
However, both CS 1000 and Communication Manager support an autodial feature button. The configuration differences are not visible to the end user and the user operations are the same. Therefore, digital and IP station autodial is supported on Device Adapter by using the programmable feature button.
Both CS 1000 and Communication Manager allow the user to have both internal and external call forward destinations and verify the settings. Some specific FFCs are defined to support this.
However, Communication Manager groups this under Enhanced Call Forward. The FAC operations to use them are different. The end result is the same, but invocation differs.
In this case, the FFCs and FACs for Call Forward are similar, but not identical.
If an FFC is not listed in this section, the FFC must be presumed to not map to an FAC.
Note:
For analog phones, Avaya Aura® does not have a corresponding FAC for the CS 1000 “Permanent Hold” FFC and the subsequent Retrieve operation. Hence, Device Adapter does not support the Permanent Hold and Retrieve operation on an analog phone. Instead, a user can perform hook-flash to hold and retrieve a call on a Device Adapter analog phone.
However, Device Adapter supports the hold and transfer, hold and conference, and hold and initiate a new call operations on an analog phone.