Configuring context-sensitive soft keys for voice mail on Device Adapter endpoints

Last Updated : Dec 11, 2019 |
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Use this procedure to specify the Voicemail Telephony User Interface system and the dialing sequences that the customer uses for context-sensitive soft keys for voice mail.
Voicemail Telephony User Interface systems use dialing sequence to determine the action that the voice mail system must perform on a specific key press. You can use either the default values or specify custom values for dialing sequence.
The valid value for a dialing sequence can contain digits 0 through 9 and can include special characters * and #. For example, *5343#. The maximum length of a dialing sequence is 32 characters.
Whether Device Adapter uses custom or default values for the dialing sequence depends on whether you select or clear the Override Default check box and whether you specify custom values for the dialing sequence attributes.
  • If you select the Override Default check box and:
    • Leave the dialing sequence attributes as blank, context-sensitive soft keys for voice mail are not displayed on the phone for the dialing sequences that are left blank.
    • Specify custom values for the dialing sequence attributes, context-sensitive soft keys for voice mail are displayed on the phone. Device Adapter uses the custom values for dialing sequence.
      Note:
      Ensure that the values that you specify match the dialing sequence values on the voice mail server.
  • If you clear the Override Default check box, Device Adapter uses the default dialing sequence values associated with the Voicemail Telephony User Interface system that you have selected, that is, CallPilot Default, Avaya Aura Messaging Default, or Custom. Device Adapter ignores the blank fields and the values that you specify for dialing sequences.
    The default dialing sequence values for the Custom Voicemail Telephony User Interface system are the same as those of the Avaya Aura Messaging Default Voicemail Telephony User Interface system.
Depending on whether you configure these attributes at a cluster level or a global level, these attributes are applied at a cluster or global level. For more information, see About service attributes.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Avaya Breeze®Configuration.
  3. Click Attributes.
  4. Depending on whether you want to configure the voice mail attributes at a cluster level or a global level, do one of the following:
    • Click the Service Clusters tab, select the cluster, and then select the service as DeviceAdapter.
    • Click the Service Global tab and select the service as DeviceAdapter.
  5. On the Attributes Configuration page, navigate to the Voicemail group.
  6. To override the default value of an attribute, select the Override Default check box corresponding to the attribute.
  7. In the Voicemail Telephony User Interface field, in Effective Value, click the Voicemail Telephony User Interface system that you want to use.
    ADDITIONAL INFORMATION:
    To disable the display of the context-sensitive soft keys for voice mail on the phones, click Disabled.
  8. In the Custom dialing sequence: Play field, in Effective Value, type the dialing sequence to play the voice mail message.
  9. In the Custom dialing sequence: Delete field, in Effective Value, type the dialing sequence to delete the voice mail message.
  10. In the Custom dialing sequence: Call field, in Effective Value, type the dialing sequence to call the party that left the voice mail message.
  11. In the Custom dialing sequence: Stop field, in Effective Value, type the dialing sequence to stop playing the voice mail message.
  12. In the Custom dialing sequence: Reply field, in Effective Value, type the dialing sequence to reply to the voice mail message.
  13. In the Custom dialing sequence: Compose field, in Effective Value, type the dialing sequence to compose a message and send the message to one or more users.
  14. In the Custom dialing sequence: Forward field, in Effective Value, type the dialing sequence to forward the voice mail message to another user’s mailbox.
  15. In the Custom dialing sequence: Goodbye field, in Effective Value, type the dialing sequence that can be used for any of the following:
    ADDITIONAL INFORMATION:
    • If pressed from the sub-menu of the main menu, exit from the sub-menu.
    • If pressed from the main menu, disconnect from the voice mail system.
Next steps
After you modify the Voicemail attributes, you must stop and start Device Adapter for the changes to take effect.
Note:
Avaya recommends that you stop and start Device Adapter during the maintenance window to minimize the impact on endpoint registration and call handling.
Related links
Service attributes