System Manager user creation problem

Last Updated : Oct 18, 2019 |
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Condition

Sometimes when creating a user on System Manager, the following error occurs:
Endpoint "200802" could not be added on CM "cm" and association of endpoint to user "200802@<domain name> " failed.

Cause

com.avaya.iptcm.cm.controller.exceptions.CmControllerException: 3 4654ff00 5bc5 subtype "3901 " is an invalid entry.

Solution

  1. On System Manager, create an endpoint profile by using the correct template in ElementsCommunication ManagerEndpointsManage Endpoints.
  2. Do the following to link this endpoint to a user:
    1. On System Manager, navigate to UsersUser Management Manage Users.
    2. Select the user, and then click Edit.
    3. On the Communication Profile tab, enable the CM Endpoint Profile option.
    4. Select the Use Existing Endpoints check box.
    5. In the Extension field, specify the extension.
      ADDITIONAL INFORMATION: system manager user creation problems
  3. If the following error occurs after you perform step 2, click the extension editor.
    ADDITIONAL INFORMATION: system manager user creation problems
  4. Click Commit on the Endpoint editor.