Location-based operations

Last Updated : Feb 19, 2020 |
Prolog information
Avaya Device Adapter Snap-in uses the following features of Avaya Aura® Session Manager to perform tasks:
  • Avaya Device Adapter Snap-in is considered a trusted endpoint by Avaya Aura® Session Manager. This means that Session Manager does not challenge SIP requests coming from Avaya Device Adapter Snap-in using end-to-end TLS.
  • Avaya Device Adapter Snap-in indicates the signaling location of a call by the IP address located in the Via header of the INVITE request. Signaling locations must be administered using IP address patterns.
  • Avaya Device Adapter Snap-in indicates the media location of a call by the IP address located in the SDP.
The location referred above has an implication to the personnel performing the migration and maintaining the Device Adapter clusters.
A simple example will illustrate this requirement.
  • Assume that subnet 10.138.46.1 is in Miami, Florida, and 10.138.47.1 is in Berlin, Germany.
  • All emergency (911 or equivalent) calls need to route to the applicable Public Service Answering Point (or equivalent), regardless of where the user logs in.
  • If Alice logs in at the Miami site, any 911 call must go to Miami. If Alice travels to Berlin and logs in there, even if Alice dials 911 and not the German emergency code, the call should route to emergency services in Berlin.
This requires three levels in the hierarchy of configuration:
  • Location: The location of the site must be defined in the “locations” data, in order to permit calls to get different routing based on the city in question.
  • Network Region: Each location will have one or more network regions. As an example, a university may have multiple campuses, each campus may have multiple buildings, and large buildings may have multiple floors.
  • Network address map: Programming depends on the desired granularity. Each IP address in the table maps to a suitable network region.
    The IP address may represent an IP subnet, an MGC or MG-XPEC, or the IP address of a UNIStim phone. Each entry may also include a number allowing calls back from the PSAP.
The System Manager and Communication Manager both permit the administrator to create locations and network regions for the IP phones, permitting the user to access services local to the user station. However, the Communication Manager must be correctly set up with the location service (Multiple Locations) or services (Multiple Locations and Multinational Locations) enabled.
This may require licensing changes for the Communication Manager, although most servers have the service entitlement in the licensing. If the licensing entitles the user to the services, the administrator may log in to the System Management Interface of the Communication Manager and enable the services. Note that only entitled services can be changed; if the services are not licensed, the administrator needs to purchase the new licenses.