Transferring a call by conference to a supervisor with the Conference key

Last Updated : Feb 27, 2020 |
Prolog information
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You can transfer a call to a supervisor by making a conference call with them using the Conference key.
  1. During a consultation call, make a call to your supervisor.
    STEP RESULT:
    The first call is put on hold.
  2. During a consultation call with a supervisor, resume the previous call.
    STEP RESULT:
    The call with the supervisor is put on hold.
  3. Press the Conference soft key.
    STEP RESULT:
    The previous call and the call with the supervisor are put on hold.
  4. Press the supervisor call appearance key.
    STEP RESULT:
    The conference call starts.
  5. To leave the conference, press the Release key.
    STEP RESULT:
    The call between the caller and supervisor continues.
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