Privacy (Communication Manager Exclusion)

Last Updated : May 23, 2019 |
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  • CS 1000 endpoint user experience
    Multiple Call Arrangement calls are always private. When a user answers or places a call, there is no indication on any other endpoint sharing the number that the call is in progress. If the lamp flashes while the call rings, the lamp becomes dark and is inaccessible on all stations except that of the person who answered the call.
    By using the Single Call Arrangement functionality, any user sharing the SCA DN can bridge into the call by pressing the corresponding SCA DN key unless the user has invoked privacy.
    A call is private by default. If the user presses the Privacy Release soft key, the call toggles into the non-exclusive mode and all DN appearances on all phones blink. Any user sharing the DN can press the DN button. This turns the call into a conference.
    Only one user can bridge in for each Privacy Release key press.
  • Communication Manager endpoint user experience
    The Exclusion feature is similar. It is activated in the following ways:
    • Manual Exclusion - Users turns the feature on or off by using the Exclusion button.
    • Automatic Exclusion - The feature is activated when a user makes a call. Users must manually deactivate it.
    • Buttonless Automatic Exclusion - The feature is activated when a user makes a call and deactivate when the call ends.
  • Device Adapter endpoint user experience
    Privacy Release maps to Automatic Exclusion in Device Adapter. Device Adapter adapts this feature in the following ways:
    • The Privacy Release key is mapped to the Exclusion feature button during the database migration.
    • Device Adapter treats the Exclusion button as Privacy Release providing existing localization.
    • Phone stations should be configured with Automatic Exclusion. This means Exclusion is activated when a user makes or answers a call and deactivated after the call is ended.
    • Pressing the Privacy Release key toggles the Exclusion state. 
    • When Exclusion is off, the corresponding DN lamp blinks (U-Hold icon). Other users on bridge appearances do not receive the blink indication when Exclusion is off.
    • When Exclusion is on, the lamp returns to the original state.
    • Extra call processing specifics for Exclusion are done by Communication Manager.
    • All conference participants must press Privacy Release for others to join the conference.
    • If the station with call appearance is on hold, turning off Exclusion and bridge could replace call appearance on the call.
However, analog phones do not have the Privacy Release (Exclusion) button; and hence, cannot change the state of the call to private. Avaya recommends that administrators do not enable Exclusion when analog endpoints are used along with digital and UNIStim endpoints. Otherwise, call handling becomes inconsistent and the analog endpoints are unable to make calls unless all other users are not using the call appearance.
The 1210 UNIStim phones cannot bridge a call. Hence, Avaya recommends that you do not configure SCA on 1210 UNIStim phones. If SCA is configured on a 1210 UNIStim phone and if the SCA number is active, the user cannot use any other appearances on the 1210 phone to place a call or join another call. This limitation of the 1210 UNIStim phone is the same in both CS 1000 and Communication Manager.
For more information, see Privacy in Appendix H: Call processing features and services.