Verifying the CFW destination number on behalf of another extension

Last Updated : Jan 20, 2020 |
Prolog information
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Note:
In Device Adapter, you cannot use the soft keys on a 39xx or UNIStim phone to verify the CFW destination number on behalf another extension, that is, the boss’s phone.
However, the icon of the CFW button that is configured for the boss’s extension indicates the current CFW status. As a workaround you can deactivate and re-activate CFW to verify the CFW destination number.
Use the following procedure to verify the CFW destination number by deactivating, and then reactivating CFW.
  1. On the secretary’s phone, press the Forward button that is configured for the boss’s extension.
    ADDITIONAL INFORMATION:
    The current CFW is cancelled.
  2. Press the Forward button that is configured for the boss’s extension again.
  3. Do any one of the following:
    • To reuse the existing CFW destination number, verify that the existing CFW destination number is correct, and then press the Forward button again.
    • To change the CFW destination number, enter the new CFW destination number, and then press the Forward button again.
Result
CFW is activated on behalf of the boss’s phone.
  • If the destination number resolves to a valid number, or a valid routing to a number such as a valid country code, area code, and local exchange prefix:
    • The lamp or icon state for the Forward button indicates active.
    • Inbound calls on the boss’s extension are forwarded to the specified destination number.
  • If the destination number is invalid:
    • The lamp or icon state for the Forward button indicates idle.
    • Inbound calls on the boss’s extension are not forwarded.
Related links
Call Forward All Calls on behalf of the boss’s extension feature operation