Configuring the UUI Info button and assigning the COR number to the CC endpoint

Last Updated : Jan 28, 2020 |
Prolog information
Metadata
Keywords:
The call center agent uses the uui-info button to view the UUI information during an active ACD call.
Use this procedure to do the following:
  • Configure the uui-info button for the CC endpoint.
  • Assign the COR number that has the Station-Button Display of UUI IE Data? COR parameter set to Yes to the CC endpoint.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Endpoints.
  3. Click Manage Endpoints.
  4. On the Endpoints page, select the CC endpoint for which you want to configure the uui-info button and assign the COR number, and then click Edit.
  5. Do the following to assign the COR number to the endpoint:
    1. On the Edit Endpoint page, click the General Options tab.
    2. In the Class of Restriction (COR) field, type the COR number that has the Station-Button Display of UUI IE Data? COR parameter enabled.
  6. Do the following to configure the UUI Info button for the endpoint:
    1. On the Edit Endpoint page, click the Button Assignment tab.
    2. In the Button Feature field corresponding to the button number that you want to configure as the UUI Info button, click uui-info.
    3. In the Button Label field corresponding to the button number that you want to configure for UUI information, type a name for the UUI info button. For example, UUI_Info.
      ADDITIONAL INFORMATION:
      This label appears on the endpoint.
      If you do not specify a label, the default label that appears on the endpoint is UUI info.
  7. Click Commit.
Result
The UUI info button appears on the CC phone.