Prerequisites for activating Call Forward All Calls on behalf of another user station

Last Updated : Sep 30, 2019 |
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Determine which extensions require call forwarding to be handled by another user station

In most cases where an administrative assistant needs to monitor multiple extensions, the administrative assistant does not require the Call Forward feature for all the user extensions that are being monitored. If the administrative assistant is monitoring the call forward status for multiple user extensions, then configuring a call-fwd button for all the associated Busy Indicator buttons can result in having insufficient buttons on the administrative assistant’s station.
Before configuring a call-fwd button for an associated Busy Indicator button, a system administrator must confirm the user extensions for which an administrative assistant must both monitor the status and manage call forward. A system administrator must configure a call-fwd button only for those user extensions on behalf of which an administrative assistant wants to manage call forwarding. This is a manual process.
For migrated endpoints, a system administrator can analyze the logs for the Busy Indicator buttons that are mapped by ProVision and determine which Busy Indicator buttons would require an associated Forward button.

Configure the Call Forward capability

The Busy Indicator button on an endpoint might be configured by using any of the following methods:
  • ProVision was used to define the stations based on the CS 1000 programming.
    A system administrator can make changes to the station definition after the mapping is done by using ProVision and before the configuration is migrated to System Manager. This allows a system administrator to modify the station definition before the sets are defined in System Manager and Communication Manager.
  • The sets were configured by using some other method, such as manual configuration.
Assume that phone A is the secretary’s phone and phone B is the boss’s phone. The system administrator has determined that the phone A user must manage CFW on behalf of phone B extension.
The following are the prerequisites for allowing phone A to activate Call Forward All Calls (CFW) on behalf of phone B:
  • By using System Manager, an administrator must configure a call-fwd button for phone A. The extension number for this call-fwd button must be that of phone B. For more information, see Configuring an endpoint for Busy Indicator and call forwarding on behalf of another user station.
    After the administrator performs the preceding configuration, a Forward button using a programmable feature key for phone B extension appears on phone A.
  • Phone A user must assign a call forward destination number for phone B by using this Forward programmable feature key.